Yesterday I had a conversation with an airline customer service agent. I use the words "customer service" very loosely. There was not a lot of concern over me being a faithful customer nor any expressions of service.
It was so much fun.
It made me want to go get that maternity shirt from yesterday's post, put it on, and use all that extra fabric to form a hood over my head to hide my desire for weeping and gnashing of teeth.
I remained calm, but it seriously took everything in me to do so.
I know the lady on the other end of the phone was just following procedure, but mercy. It made no sense. It wasn't right. And it certainly did nothing to make me more fond of flying the friendly skies. Which by the way, are becoming less and less friendly these days.
After I hung up from that call, I started thinking about the woman on the other end of the line. After my call, she probably moved on to the next frustrated customer. And then the next. And then the next.
Suddenly, I felt so sorry for her. I don't think it was her desire to not be able to help me. She was truly just following the orders of the higher ups at her company.
I imagined her packing up her things at the end of another long day and heading home. A home where she is having to face her own daily aggravations and frustrations.
That's when it hit me.
I never pictured her as a person really. To me, she was just a voice on the other end of the phone that was causing me extreme frustration.
Sadly, I never stopped to think about her life as a woman just like me. What might it be like to be her? To live her life? To have to go to her job everyday?
Maybe I'm being overly reflective. After all, it's that time of the month where I feel all puffy and sentimental.
Or maybe, God's trying to get my attention to be more aware of those around me. Those that he loves dearly. Those that I sadly, sometimes, don't even see.
"But the seed on good soil stands for those with a noble and good heart, who hear the word, retain it, and by persevering produce a crop" (Luke 8:15).
Lord, let me be a persevering woman who produces good fruit wherever I go. And whether I'm having a frustrating conversation or a friendly one, may I have a noble and good heart. It's easy to honor you with my carefully thought through actions. But sometimes much harder with my reactions. Even when I'm caught off guard, may your love and patience be the spillover from my heart.
It was so much fun.
It made me want to go get that maternity shirt from yesterday's post, put it on, and use all that extra fabric to form a hood over my head to hide my desire for weeping and gnashing of teeth.
I remained calm, but it seriously took everything in me to do so.
I know the lady on the other end of the phone was just following procedure, but mercy. It made no sense. It wasn't right. And it certainly did nothing to make me more fond of flying the friendly skies. Which by the way, are becoming less and less friendly these days.
After I hung up from that call, I started thinking about the woman on the other end of the line. After my call, she probably moved on to the next frustrated customer. And then the next. And then the next.
Suddenly, I felt so sorry for her. I don't think it was her desire to not be able to help me. She was truly just following the orders of the higher ups at her company.
I imagined her packing up her things at the end of another long day and heading home. A home where she is having to face her own daily aggravations and frustrations.
That's when it hit me.
I never pictured her as a person really. To me, she was just a voice on the other end of the phone that was causing me extreme frustration.
Sadly, I never stopped to think about her life as a woman just like me. What might it be like to be her? To live her life? To have to go to her job everyday?
Maybe I'm being overly reflective. After all, it's that time of the month where I feel all puffy and sentimental.
Or maybe, God's trying to get my attention to be more aware of those around me. Those that he loves dearly. Those that I sadly, sometimes, don't even see.
"But the seed on good soil stands for those with a noble and good heart, who hear the word, retain it, and by persevering produce a crop" (Luke 8:15).
Lord, let me be a persevering woman who produces good fruit wherever I go. And whether I'm having a frustrating conversation or a friendly one, may I have a noble and good heart. It's easy to honor you with my carefully thought through actions. But sometimes much harder with my reactions. Even when I'm caught off guard, may your love and patience be the spillover from my heart.
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